Privacy Policy & Data Protection

1. Information We Collect

We collect information that you voluntarily provide to us when submitting Request for Quotation (RFQ) forms, requesting calibration services, or communicating with our engineering team:

• Contact Information: Full name, corporate email address, business phone number, job title, and company name.
• Technical Project Data: Plant drawings, P&ID schematics, material flow capacities, existing scale specifications, and site location coordinates.
• Service & Calibration Records: Equipment serial numbers, model numbers, historical calibration readings, and Legal Metrology verification documents.
• Technical Web Telemetry: IP address, browser type, device information, operating system, and pages visited on our website to ensure optimal performance.

2. How We Use Your Information

The information we gather is used strictly for commercial, technical, and operational purposes:

• To prepare accurate engineering estimates, General Arrangement (GA) drawings, and customized commercial proposals.
• To schedule on-site feasibility surveys, equipment erection, commissioning, and AMC preventive maintenance visits.
• To generate official calibration certificates compliant with ISO 9001 and NABL traceability standards.
• To provide 24/7 breakdown technical support, spare parts fulfillment, and firmware/software diagnostic updates.
• To comply with statutory legal requirements under the Indian Legal Metrology Act and relevant industrial safety regulations.

3. Confidentiality of Industrial & Process Data

We understand that recipe formulations, batch dosing tolerances, and plant layout schematics constitute trade secrets. Goodall routinely executes Non-Disclosure Agreements (NDAs) with client enterprises. All proprietary files shared during technical consultations are stored in encrypted internal environments and accessible solely by assigned application engineers.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal or corporate data to third parties. We only disclose necessary information in the following limited circumstances:

• Logistics Partners: Sharing site delivery addresses and recipient contact numbers with certified freight carriers for heavy machinery shipment.
• Statutory Authorities: Submitting scale verification test records to authorized government Legal Metrology Inspectors when requested by the client for legal trade stamping.
• Legal Compliance: When required by court order, law enforcement, or applicable national legislation.

5. Data Security & Retention

We employ industry-standard administrative, physical, and electronic security safeguards to prevent unauthorized access, loss, or alteration of your records. Data is retained only as long as necessary to fulfill service warranties, active AMC contracts, statutory tax/audit obligations, and ongoing customer relationships.

6. Cookies & Website Analytics

Our website uses standard session cookies to improve navigation speed, remember form preferences, and analyze general visitor traffic trends. You can configure your browser to decline cookies, although some interactive features (such as product filters) may experience reduced functionality.

7. Your Rights & Choices

You retain the right to request access to the information we hold about you, request corrections to inaccurate contact details, or request deletion of your records subject to legal and contractual retention requirements.