Fresh & Direct

Delivery Policy

Fast, piping-hot food delivery across George Town and Grand Cayman

Service Standards Effective Date: January 1, 2025 • Last Updated: September 2026

At Food Daddy, we want you to savor our culinary creations at their freshest. Every meal is packed in eco-friendly, leak-proof insulated containers and dispatched in thermal delivery bags so that your rotis remain soft, curries stay rich and hot, and crispy appetizers retain their crunch.

1. Delivery Coverage & Zones

We deliver across Grand Cayman, divided into the following operational service tiers:

  • Zone 1 (Core Central): Central George Town, Waterfront, Seven Mile Beach corridor, Camana Bay (Estimated 30–40 mins).
  • Zone 2 (Extended Area): South Sound, Prospect, Red Bay, Industrial Park (Estimated 35–45 mins).
  • Zone 3 (Outer Districts): West Bay, Savannah, Bodden Town (Estimated 45–60 mins; subject to minimum order thresholds).

2. Operating Hours for Delivery

Food delivery operates daily during our active kitchen hours:

  • Monday – Thursday: 11:30 AM – 9:30 PM (Last delivery order at 9:00 PM)
  • Friday & Saturday: 11:30 AM – 10:30 PM (Last delivery order at 10:00 PM)
  • Sunday: 12:00 PM – 9:00 PM (Last delivery order at 8:30 PM)

Piping Hot Temperature Guarantee

We never batch distant orders together if it risks cooling your meal. Our drivers use commercial heat-retention bags to deliver directly from kitchen wok to your front door.

3. Delivery Charges & Minimum Orders

Standard delivery fee starts from $4.00 KYD depending on the destination distance from our kitchen on Shedden Road. Orders exceeding $60.00 qualify for discounted delivery. Minimum order requirement for delivery is $15.00 KYD.

4. Customer Hand-off & Contactless Delivery

To ensure swift delivery, please ensure your contact number is active and ready to receive driver calls. We offer both direct in-person hand-off and Contactless Delivery:

  • For contactless drop-off, specify "Leave at door / front gate" in your order notes.
  • The driver will deposit your sealed order in a clean bag, take a confirmation picture, and ring your doorbell or send an SMS alert.

5. Weather Conditions & Road Advisories

During severe tropical downpours or road advisories in Grand Cayman, our priority is the safety of our riders and the integrity of your order. Deliveries may experience minor delays of 10–20 minutes during heavy squalls. In such instances, our dispatchers will proactively notify you via phone or SMS.

6. Tracking & Delivery Inquiries

To check on the real-time status of your active delivery order:

  • Hotline: +1 345 922 8166 / +1 345 922 8168
  • WhatsApp Order Help: Available via our WhatsApp link in the footer
  • Kitchen Hub: 126 Shedden Rd, KY1-1101 George Town, Cayman Islands
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