At Food Daddy, guest satisfaction is at the core of our hospitality. Because our authentic dishes are prepared fresh to order using premium meats, seafood, and imported spices, we have established clear guidelines regarding cancellations and refunds.
1. Online Order Cancellations
Once an order is submitted online or via phone, our culinary team immediately begins preparation. Therefore:
- Within 5 Minutes of Ordering: You may cancel your order by calling our hotline immediately at +1 345 922 8166. If the kitchen has not yet started preparing your items, a 100% full refund will be issued.
- After 5 Minutes or Once Preparation Has Begun: We regret that orders cannot be canceled or refunded once culinary cooking has commenced, as perishable ingredients are committed to your order.
2. Refund Eligibility & Quality Resolution
We take tremendous pride in every dish that leaves our kitchen. You are eligible for a partial or full refund or replacement under the following circumstances:
- Incorrect or Missing Items: If an item in your order is incorrect or omitted, please notify us within 60 minutes of delivery. We will immediately dispatch the missing item or issue a full refund for that specific item.
- Food Quality or Spill Damage: In the rare instance of major transit damage, severe spill, or quality defects, please photograph the container and contact our team immediately. We will promptly replace your meal or process a refund.
- Failed Delivery: If our delivery courier fails to deliver your order due to an error on our part, you will receive a full 100% refund.
How Refunds Are Processed
Approved refunds are credited directly back to the original credit or debit card used during payment. Depending on your financial institution, funds typically reflect in your account within 3 to 5 business days.
3. Non-Refundable Situations
Refunds cannot be granted under the following circumstances:
- Inaccurate delivery address or contact number provided by the customer resulting in courier inability to reach you.
- Customer is unreachable via phone or door knock for more than 15 minutes after arrival at the delivery destination.
- Personal subjective taste preferences (e.g. customer ordered extra spicy dish and found it too hot).
4. Table Reservation Cancellations
For regular standard dining table reservations, there is no cancellation fee. We kindly request that you notify us at least 2 hours in advance if your plans change.
For large banquet bookings, private events, or special holiday dining (e.g., Valentine's Day, New Year's Eve) requiring an advance reservation deposit, cancellations made at least 48 hours prior are eligible for a 100% deposit refund. Cancellations made with less than 48 hours notice will forfeit the deposit.
5. Contact Our Support Team
If you experience any issue with your order or need assistance with a cancellation or refund request:
- Direct Phone: +1 345 922 8166 / +1 345 922 8168
- Email: fooddaddyky@gmail.com
- Visit Us: 126 Shedden Rd, KY1-1101 George Town, Cayman Islands
