1. Overview & Scope
Welcome to SAN Engineering ("we", "our", or "us"). We operate as a high-precision manufacturing, CNC machining (turning & multi-axis milling), and fiber laser cutting facility based in Kochi, Kerala, India.
We respect your privacy and are committed to protecting the personal details, technical specifications, and proprietary engineering drawings you share with us through our website or direct communication channels. This Privacy Policy explains our practices regarding data collection, processing, and safeguarding.
2. Information We Collect
When you interact with SAN Engineering, request a quotation, or submit project inquiries, we may collect the following information:
- Contact Details: Full Name, Company/Business Name, Official Email Address, Phone/WhatsApp Number, and Delivery Location.
- Engineering & Technical Files: CAD drawings, 2D/3D blueprints, STEP/IGES files, DXF/DWG profiles, PDF dimensional sheets, material grades, tolerance guidelines, and finishing requirements submitted via our Request for Quote (RFQ) forms.
- Commercial Project Details: Required batch quantities, prototyping vs. mass production needs, target delivery timelines, and special inspection parameters.
- Website Usage & Analytics Data: IP addresses, browser types, device identifiers, and browsing patterns collected anonymously through cookies for website performance optimization.
3. Proprietary Engineering Drawings & NDA Confidentiality
At SAN Engineering, we understand that your engineering drawings, CAD models, and part designs represent valuable intellectual property. We implement strict operational protocols to ensure proprietary design protection:
- Non-Disclosure Protection: All CAD files and proprietary drawings are handled under strict confidentiality. We are always ready to execute mutual bilateral Non-Disclosure Agreements (NDAs) prior to RFQ submission.
- Restricted Factory Access: Uploaded CAD and manufacturing files are accessed solely by authorized engineering personnel, CNC programmers, and quality inspection teams for production estimation and fabrication.
- Zero Unauthorized Commercialization: We will never share, sell, replicate, or display your proprietary custom part geometries or patented designs to third parties without your explicit written consent.
4. How We Use Your Information
The information we collect is utilized strictly for professional business and manufacturing operations:
- Generating accurate engineering estimates, material cost breakdowns, and production lead time quotes.
- Executing CNC turning, 5-axis milling, laser cutting, deburring, and quality inspection workflows per your dimensional requirements.
- Coordinating manufacturing schedules, shipping, logistics, and delivery tracking.
- Providing ongoing technical support and answering engineering inquiries.
- Complying with statutory tax, invoicing (GST), and accounting regulations in India.
5. Data Security & Storage Protocols
We employ robust technical and organizational security measures to protect your digital data and CAD files against unauthorized access, loss, misuse, or alteration:
- Encryption: Data transmitted via our website forms is encrypted using standard HTTPS/TLS protocols.
- Secure Storage: Project files and CAD repositories are stored on access-controlled servers with regular automated backups.
- Employee Accountability: Only trained engineering staff with verified clearance have internal access to production file repositories.
6. Third-Party Sharing & Disclosures
SAN Engineering does not sell, trade, or rent your personal information or proprietary engineering files to any marketing firms or unauthorized external parties. We only share necessary data under the following limited circumstances:
- Logistics Partners: Trusted courier and freight shipping partners strictly for delivering completed machined components to your facility.
- Legal Compliance: When required by applicable Indian laws, judicial subpoenas, or law enforcement authorities.
8. Contact Information & Data Officer
If you have questions, feedback, or requests regarding this Privacy Policy, your personal information, or Non-Disclosure Agreements, please contact our administrative team:
SAN Engineering
Vellamcollil Road, Udyogamandal, Eloor, Kochi, Kerala 683501, India
Phone: +91 95268 55536
Email: sanengineering5536@gmail.com
Website: www.sanengineering.com